Refund policy

At TrickleCo., we want you to feel confident in your purchase and love your experience with us.

Faulty or Damaged Products

If your order arrives damaged, faulty, or defective, please contact us within 14 days of receiving your order. We'll assess the issue and, where appropriate, arrange a replacement or full refund.

To help us resolve your claim quickly, please email us with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and any damaged packaging (if applicable)

Incorrect Items

If you've received the wrong item, please get in touch within 14 days of delivery. We'll arrange to send the correct product as soon as possible at no additional cost.

Change of Mind

Due to the personal and hygiene nature of our products, we are unable to accept returns or offer refunds for change-of-mind purchases, or for products that have been opened, used, or worn.

Please choose carefully before placing your order.

Return Eligibility

Where a return is approved, products must be:

  • Unused and in their original condition

  • Returned in their original packaging where possible

  • Accompanied by proof of purchase

How to Contact Us

If you need assistance with your order, please contact our customer support team within 14 days of receiving your delivery. We're always happy to help and will work with you to resolve any issues as quickly as possible.

Please include your order number in all correspondence so we can assist you faster.